topic Re: Ear bud code issues in Discussions & Feedback

Ear bud code issues

Bruce64 — Wed, 20 Dec 2023 05:29:06 GMT

I honestly don't understand why o2 can't make this process much easier. There are plenty of people having difficulty with this system. Upgrade or buy a phone and you'll receive a promo code for ear buds . The amount of time I've wasted on trying to obtain them is beyond ridiculous. Email, text, messenger and still not resolved my issue, still haven't got a working code . Even the staff in the local o2 shop couldn't work it out. Surely a company this size could organise a system were you just send them out with the phone. Come on o2 be better, do better. I've actually given up now. Very unhappy customer

Re: Ear bud code issues

gmarkj — Wed, 20 Dec 2023 09:04:28 GMT

There is some advice in the guide @Bruce64 .

If that doesn't help then we can also ask @Dave-O2 to step in as he has had some success with codes that don't work.

Re: Ear bud code issues

Oxonian — Wed, 20 Dec 2023 20:05:49 GMT

@Bruce64

Someone posted a few days ago about issues with a code and subsequent success !

Their message was to copy and paste the code rather than trying to retype it. The problem was around misconstruing a circle ; was it a numeric zero, a capital "O" or a lower case "o" ?

When they finally realised what the code indicated, it worked without difficulties.

Re: Ear bud code issues

Bruce64 — Wed, 20 Dec 2023 20:41:58 GMT

Thanks for the information, but I always copy and paste for that reason.

Cheers anyway

Re: Ear bud code issues

Oxonian — Wed, 20 Dec 2023 21:46:47 GMT

@Bruce64

You are welcome.

Please keep us updated as to developments.