topic Re: Migration from Virgin Mobile to O2 in Discussions & Feedback

Migration from Virgin Mobile to O2

Trypsin — Thu, 14 Dec 2023 19:21:29 GMT

I'd be grateful for any help. Until April 2023, I was with Virgin Mobile. I had one account with two numbers on it. At the transfer chat I was told no problem creating one MyO2 account with the two numbers so I went ahead. It didn't happen. So, now I have one MyO2 account with one number and no account for the second number though bills are being charged to the same direct debit, and I'm not receiving any bills for the second phone. I tried the Facebook support team. They said they can't fix it.

Re: Migration from Virgin Mobile to O2

madasaf1sh — Thu, 14 Dec 2023 19:26:01 GMT

@Trypsin

You will need to setup another myo2 account for the other number, as temporarily you cant have multiple numbers on once account.

Unfortunately no one can fix it at this point in time.

Re: Migration from Virgin Mobile to O2

Trypsin — Thu, 14 Dec 2023 19:29:17 GMT

Thanks for clarifying.

Re: Migration from Virgin Mobile to O2

jonsie — Thu, 14 Dec 2023 19:59:47 GMT

You need to use a different email address too

Re: Migration from Virgin Mobile to O2

RunrigForever — Fri, 15 Dec 2023 22:13:30 GMT

@Trypsin

May I wish you a good evening.

I would like to say a nice 'thank you' for being polite and using your good manners when asking for help on O2C ... ... ... the highly IT knowledgeable 'volunteers' don't always get treated this way by some other people asking for help.

Just to say I consider myself a Permanent IT Novice ... & ... have had endless help given unstintingly by these talented people.

Re: Migration from Virgin Mobile to O2

Trypsin — Sat, 16 Dec 2023 07:53:34 GMT

Thank you.

Volunteers make the world go around. It would be a very different place if we didn't have them.

Re: Migration from Virgin Mobile to O2

Trypsin — Wed, 20 Dec 2023 14:21:37 GMT

Thank you for your support. Issue now resolved thanks to expert guidance from Dave-o2.

Re: Migration from Virgin Mobile to O2

pgn — Wed, 20 Dec 2023 15:50:28 GMT

@Trypsin wrote:
Thank you for your support. Issue now resolved thanks to expert guidance from Dave-o2.

Tagging @Dave-O2 so he sees - he could do with some praise this week 😆