topic Re: 8 complaints without resolution and counting. How does one get help? in Discussions & Feedback

8 complaints without resolution and counting. How does one get help?

TS_delayed — Sun, 10 Dec 2023 17:38:10 GMT

I've now had my 8th complaint "closed" without so much as a comment from O2, let alone an actual resolution.

Does anyone know how to actually speak to someone within this group of thieves with even a smidgen of authority to actually do anything other than raise an escalation and break promises?

Just curious as waiting for over 60 days for an order, without being able to cancel is so far beyond the realms of acceptable, I can barely see my consumer rights.

Re: 8 complaints without resolution and counting. How does one get help?

madasaf1sh — Sun, 10 Dec 2023 17:43:13 GMT

@TS_delayed

Definetley not on this forum..

All you can do is follow the complaint path via the complaints review service, and then to the ombudsman, or just cancel the order, and if there is any upfront cost then do a chargeback...

And move on to a different operator who wants your business..

https://www.o2.co.uk/how-to-complain

Re: 8 complaints without resolution and counting. How does one get help?

jonsie — Sun, 10 Dec 2023 17:49:43 GMT

After 8 complaints already it would seem they are closing them without answering if they are all the same complaint

What was their ressponse to earlier complaints?

Re: 8 complaints without resolution and counting. How does one get help?

Bambino — Sun, 10 Dec 2023 17:54:06 GMT

@TS_delayed Have you tried using Resolver within the O2 complaints link? They are an independent review service: Resolve your O2 Complaints for free | Resolver UK

There have been some positive and negative comments about the service on posts within the forum, but If you haven't used them I guess it's worth a try.

Re: 8 complaints without resolution and counting. How does one get help?

Oxonian — Sun, 10 Dec 2023 18:18:13 GMT

@TS_delayed

I cannot say for certain whether this will work or not, but it might be worth a 'phone call to your local Trading Standards to establish if they might be interested in taking your case forward.