topic Order still processing in Discussions & Feedback

Order still processing

CR3 — Fri, 08 Dec 2023 07:38:36 GMT

I ordered a phone on December the 2nd, got sent the contracts, payment got taken, paid for next day delivery but the order is still processing, spoke on the bot chat and phoned up but no answers, does anyone know why this is please?

Re: Order still processing

MI5 — Fri, 08 Dec 2023 07:57:31 GMT

@CR3

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Order still processing

CeeJ — Wed, 13 Dec 2023 07:12:45 GMT

I am having the same problem, ordered on 9-12-23 paid for Sunday delivery, my order is still processing.

I have phoned up twice on 202 but just got told sorry and can take 3-5 working days to get a reply back from packing team.

Re: Order still processing

Oxonian — Wed, 13 Dec 2023 21:23:33 GMT

@CeeJ

I would suggest that you do not contact 202 ; please use the contact mechanisms that @MI5 has detailed.