topic Re: Account problem in Discussions & Feedback

Account problem

Robert16-_ — Thu, 07 Dec 2023 22:23:19 GMT

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have a complaint in since middle of October but no person has been in contact with us.

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Re: Account problem

MI5 — Thu, 07 Dec 2023 18:25:35 GMT

@Robert16-_

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Account problem

Bambino — Thu, 07 Dec 2023 18:28:40 GMT

@Robert16-_

The Payment Management Team number is 0800 902 0217, but if you've lodged a formal complaint no one will be able to address your issue until the complaint is resolved.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Account problem

Oxonian — Thu, 07 Dec 2023 20:12:36 GMT

@Robert16-_

Did you complain via Resolver ? They have a reputation for facilitating satisfactory outcomes :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain