topic Re: account canceled in Discussions & Feedback

account canceled

Clarenev — Tue, 05 Dec 2023 14:52:17 GMT

Why have you disconnected my account for phone number (REMOVED) I want this account to continue

Re: account canceled

jonsie — Tue, 05 Dec 2023 14:52:15 GMT

You need to call customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: account canceled

Bambino — Tue, 05 Dec 2023 14:59:03 GMT

@Clarenev If you have no phone to use, download Skype to call the freephone numbers:

Call 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)