topic Re: Recent experience with O2 insure claims team in Discussions & Feedback

Recent experience with O2 insure claims team

Macrophotos — Sat, 02 Dec 2023 14:55:53 GMT

Just wanted to leave some feedback for my recent experience. Made a claim with O2 insure for my phone. O2 policy has changed and the process of obtaining a replacement took a week instead of 24-48 hours and involved paperwork due to my postcode being flagged as being an area high in fraudulent claims. So despite being fully insured i didnt win the postcode lottery on this one, and so the claim was at a disadvantage and took longer to process. I was served on one occasion by Julie Rowe, a member of the O2 insure claims team and was very impressed by her helpfulness and professionalism. Lovely lady with a lot of patience. I was very stressed out due to the claim taking so long to process but she was very reassuring. Please pass on my warmest thanks to Julie Rowe!

Re: Recent experience with O2 insure claims team

Oxonian — Sat, 02 Dec 2023 15:14:11 GMT

@Macrophotos

Glad it was sorted in the end.

Hopefully @Dave-O2 will pass on your positive feedback to the O2 team concerned.

Re: Recent experience with O2 insure claims team

Dave-O2 — Mon, 04 Dec 2023 10:38:42 GMT

Thanks for the tag @Oxonian

@Macrophotos Can you please drop me a PM with your mobile number and the date you spoke to Julie?

I'll then get your feedback passed on 👍