topic Re: Upgrade Not Delivered after 2 Months in Discussions & Feedback

Upgrade Not Delivered after 2 Months

8riggers — Fri, 01 Dec 2023 16:09:12 GMT

Hi,

I upgraded my device back in Oct 2023 had as part of that upgrade was Samsung Ear Pods 2. I am yet to receive the ear pods and have contacted customer service well over 5 times all which have resulted in the same outcome.... no ear pods or no email confirming the ear pods.

I have also logged a complaint with O2 which has since been closed without an response form the complaints team

O2, Where are my ear pods?

Re: Upgrade Not Delivered after 2 Months

gmarkj — Fri, 01 Dec 2023 16:16:17 GMT

You are meant to get a code to claim them @8riggers

More information is in this guide

Re: Upgrade Not Delivered after 2 Months

8riggers — Wed, 06 Dec 2023 17:31:45 GMT

Hi @gmarkj

Sadly I never received the code and have contacted customer services 10 times over the last 2 months asking for it only to be told I have to wait 5 days.

Re: Upgrade Not Delivered after 2 Months

gmarkj — Thu, 07 Dec 2023 09:32:39 GMT

I see Dave has asked you for some details on the other thread. Hopefully he will be able to get this solved for you...

Re: Upgrade Not Delivered after 2 Months

Oxonian — Mon, 11 Dec 2023 21:32:06 GMT

@8riggers

Was this ever sorted out ?

Re: Upgrade Not Delivered after 2 Months

8riggers — Tue, 12 Dec 2023 17:27:33 GMT

Sadly not, have since contacted customer services again and no code after another 5 days of waiting. I am putting all my hopes on Dave

Re: Upgrade Not Delivered after 2 Months

Oxonian — Wed, 13 Dec 2023 20:45:58 GMT

@8riggers

Please keep us updated on developments.

Re: Upgrade Not Delivered after 2 Months

8riggers — Fri, 15 Dec 2023 07:35:09 GMT

@Oxonian this has now been sorted. @Dave-O2 has been a legend and done what the customer support team have failed to do over the past 2 months. Thanks again for all you help

Re: Upgrade Not Delivered after 2 Months

Oxonian — Fri, 15 Dec 2023 20:12:14 GMT

@8riggers

Glad to hear that you are happy ; a nice Christmas present ! 👍