topic Re: Downloading a new eSim usin the My O2 App? in Discussions & Feedback

Downloading a new eSim usin the My O2 App?

Chateau57 — Tue, 29 Nov 2022 08:58:51 GMT

My wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM pack, but then showed a status of “activating” for the next few hours)

Can’t remember exactly what I did, but I went into the My O2 app and selected “Swap my sim”. To my surprise, I got the option to download a *new* eSim to the phone. This I then installed via the my O2 app and when the process finished, I had a fully functional iPhone connected to the O2 mobile network with my wife’s phone number correctly displayed. I didn’t have to contact Customer Services to ask for a new eSim pack, text O2 with a Sim Swap request or anything - it was a completely automatic process using just the My O2 App

I haven’t managed to find any documentation on this anywhere, but it clearly works !!!

A WORD OF WARNING!

Generating a new eSIM, using this method, will disconnect your old eSIM from the O2 network (this happened almost immediately, as far as I can remember.).

Re: Downloading a new eSim usin the My O2 App?

pgn — Wed, 30 Nov 2022 06:30:13 GMT

This is a recent development, @Chateau57 - as shown here: https://community.o2.co.uk/t5/Discussions-Feedback/Guide-Updates/m-p/1587673/highlight/true#M123622

The relevant Forum guides, from SIM Swap to MyO2, have yet to be updated to reflect the new, improved, process - tagging @Martin-O2 for info.

Congratulations on the speed and success of your recent ESIM activation experience using MyO2 👍

Re: Downloading a new eSim usin the My O2 App?

Chateau57 — Wed, 30 Nov 2022 07:38:41 GMT

Thanks, it certainly is much easier to request a new eSim using just the My O2 app . It seems I stumbled across a hitherto undocumented feature of the app.

Re: Downloading a new eSim usin the My O2 App?

MI5 — Wed, 30 Nov 2022 07:51:13 GMT

It only works for customers on the new billing platform and was something that was introduced along with it.

Re: Downloading a new eSim usin the My O2 App?

Cleoriff — Wed, 30 Nov 2022 10:58:03 GMT

@MI5 wrote:
It only works for customers on the new billing platform and was something that was introduced along with it.

Still, we have had 2 people in as many days, who have said this method (via MY O2) has worked for them.

So maybe it should be added to the guide?

Re: Downloading a new eSim usin the My O2 App?

Enlli — Wed, 30 Nov 2022 11:18:33 GMT

Add me to the list.

I was going to the O2 store this weekend to get a pack.

Took about 5 min from start to finish and that included printing out the QR code to scan into the phone.

Re: Downloading a new eSim usin the My O2 App?

Brian0623 — Tue, 18 Jul 2023 17:06:26 GMT

did it cost you to get the pack ?

Re: Downloading a new eSim usin the My O2 App?

MI5 — Tue, 18 Jul 2023 17:49:58 GMT

@Brian0623

No, its free

Re: Downloading a new eSim usin the My O2 App?

Massi1234 — Fri, 01 Dec 2023 01:24:31 GMT

Do you think the same process would work if I change phone? Or only for the same phone?

Re: Downloading a new eSim usin the My O2 App?

MI5 — Fri, 01 Dec 2023 08:07:07 GMT

@Massi1234

As long as you are on the new billing system it will work in either scenario.

Re: Downloading a new eSim usin the My O2 App?

Enlli — Fri, 01 Dec 2023 09:42:14 GMT

I changed handsets in April, using the SIM Swap I'm my O2

5 min tops

Re: Downloading a new eSim usin the My O2 App?

joehope — Tue, 13 Feb 2024 15:12:12 GMT

hi Chateau57 did you have to receive a text?

Re: Downloading a new eSim usin the My O2 App?

joehope — Tue, 13 Feb 2024 15:13:38 GMT

hi @Chateau57 did you have to receive a text?

Re: Downloading a new eSim usin the My O2 App?

Ianb1965 — Tue, 17 Sep 2024 22:12:10 GMT

Yeah definitely disconnects straight away, but they didn't tell me this.

I requested a new esim for when my iPhone 16 arrives but then ended up having to install the new esim on my current phone. The new phones not due for a couple of days so I guess I'll have to wait and then get another replacement esim when the new phone arrives .