topic Moving to O2 – Customer Migrations Are Complete in Discussions & Feedback

Moving to O2 – Customer Migrations Are Complete

Enlli — Sun, 26 Nov 2023 16:59:53 GMT

Received this last Wednesday

Just a quick note to let you know the good news that as of today we have successfully completed migrating all of our 2.6 million mobile customers over to O2. This is slightly ahead of schedule as we expected it to be completed at the end of the year.

The completion means all mobile customers will now be supported by our O2 based teams.

Customers wishing to view bills produced before the migration can do so via their existing Virgin Mobile online account.

I'm not too sure of the word sucessful!

Re: Moving to O2 – Customer Migrations Are Complete

Oxonian — Sun, 26 Nov 2023 17:04:24 GMT

Thanks for sharing that @Enlli.

I'm not too sure of the word "supported".

"Left to flounder" might have been more accurate.

Re: Moving to O2 – Customer Migrations Are Complete

Enlli — Sun, 26 Nov 2023 17:20:09 GMT

Re: Moving to O2 – Customer Migrations Are Complete

pgn — Sun, 26 Nov 2023 17:25:59 GMT

Now they have to get'em all over to 360 - and after I moved early last week, I still cannot:

1. See the bolt-ons active on my account

2. See any of my historical bills

3. Understand why I landed with £3.64 to pay even though balance was clear the week before (bill-date 1st of month)

4. View historical payments

5. View contract documents

And this next bit concerns me, but that may be a battle for another day:

Gee-up, O2!

Re: Moving to O2 – Customer Migrations Are Complete

Oxonian — Sun, 26 Nov 2023 17:26:19 GMT

@Enlli

RIP

Re: Moving to O2 – Customer Migrations Are Complete

madasaf1sh — Sun, 26 Nov 2023 21:08:02 GMT

Sorry to see it disappear...
But at the same time good riddance to one of the worst setups of any MVNO, using Belgian Sims, with UK numbers, and an APN that routed data between the two countries depending on which way the wind was blowing..

It had so much promise and innovation at the start, with the Lobster Phone etc... but then just became a bit of a bland network...

Re: Moving to O2 – Customer Migrations Are Complete

Oxonian — Mon, 27 Nov 2023 18:33:41 GMT

@pgn

It almost looks like they think that you are a business customer ?

Re: Moving to O2 – Customer Migrations Are Complete

pgn — Mon, 27 Nov 2023 23:18:27 GMT

@Oxonian wrote:
@pgn
It almost looks like they think that you are a business customer ?

Perhaps, @Oxonian - my battles to re-enable VAT invoices are recounted here for several posts:https://community.o2.co.uk/t5/blogs/blogarticleprintpage/blog-id/How-To-Guides/article-id/642/comment-id/645 (not easy to link to a response in the Guide section, alas) and here:

https://community.o2.co.uk/t5/Pay-Monthly/VAT-bill-for-air-time-and-call-time/m-p/1077290/highlight/true#M137294

So I think, as I had VAT Invoicing enabled, their new system puts up that "oops we knocked the VAT switch off again, call us to get it reactivated" cover-themselves notice 🤐

Re: Moving to O2 – Customer Migrations Are Complete

Oxonian — Tue, 28 Nov 2023 18:27:44 GMT

@pgn

That's a pain for you - hope it is resolved at pace.