topic Re: Not receiving otp codes in Discussions & Feedback

Not receiving otp codes

malx — Sat, 25 Nov 2023 15:26:18 GMT

Hello all,

I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes.

Tried resetting all settings and following the guides, but its not working.

how do I escalate this to an O2 specialist please?

Thanks

Re: Not receiving otp codes

jonsie — Sat, 25 Nov 2023 15:31:44 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Not receiving otp codes

Oxonian — Sat, 25 Nov 2023 15:48:43 GMT

@malx

You say that you have followed the guides. Have you seen ?

Any help in there ?

Re: Not receiving otp codes

Enlli — Sat, 25 Nov 2023 15:56:45 GMT

Have you recently ported the number in from another network? It has been known on a number of occasions that the files for OTP have not been ported across.

Re: Not receiving otp codes

malx — Sun, 26 Nov 2023 16:29:51 GMT

Hi, thanks I will try

Re: Not receiving otp codes

malx — Sun, 26 Nov 2023 16:30:48 GMT

I posted a few months ago but only recently starting using otp. Will speak to o2, but not optimistic as technical support has not been great in the past.

Re: Not receiving otp codes

Oxonian — Sun, 26 Nov 2023 16:31:32 GMT

@malx

You are welcome - good luck !