topic Re: MyO2 website not working properly in Discussions & Feedback

MyO2 website not working properly

Unclecuddles — Fri, 17 Nov 2023 23:55:08 GMT

When I click on my number to see my account details, tariffs, billing, usage etc. it looks like it is loading correctly then suddenly all the information disappears and I'm left with just the the top banner and bottom banner of the webpage with none of the important data on display. I'm trying to cancel my Disney Plus subscription but I can't get to it.

I have tried it o different browsers, different devices and cleared the cache, etc. but nothing seems to fix it.

My son has an account and he is able to log in and view his information on the myO2 website my laptop, so the issue is probably account specific

Re: MyO2 website not working properly

Enlli — Sat, 18 Nov 2023 08:00:57 GMT

We are all customers here so you will need customer services.

202 from your handset 0344 809 0202 from any other Or

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

Re: MyO2 website not working properly

MI5 — Sat, 18 Nov 2023 11:25:08 GMT

@Unclecuddles

You need to at least accept the functional cookies to see the info.

If you've set your browser to reject cookies you need to change the setting, then clear all cookies, reload and accept functional cookies as a minimum.

Re: MyO2 website not working properly

pgn — Sat, 18 Nov 2023 21:44:45 GMT

@Unclecuddles Or your account may be being moved from the legacy billing to the new 360 system - normal functions, and a slightly different look and feel should return after about 24hrs - try again tomorrow morning before reaching out to O2 as mentioned above. Good luck.

Re: MyO2 website not working properly

Oxonian — Sun, 19 Nov 2023 16:46:53 GMT

@Unclecuddles

Have you tried installing the MyO2 app on your mobile device ?

Re: MyO2 website not working properly

Unclecuddles — Mon, 20 Nov 2023 23:05:58 GMT

I think this might be it. The website now says

We're busy making My O2 better than ever. This means most services are currently unavailable, please check back tomorrow.

Re: MyO2 website not working properly

Oxonian — Tue, 21 Nov 2023 18:36:19 GMT

@Unclecuddles

Please let us know the outcome when you do check back ! 😅