topic customer services call in Discussions & Feedback

customer services call

Rlong123 — Tue, 14 Nov 2023 14:03:23 GMT

can anyone tell me how the hell i can talk to a real life person i rang the number and after over half listening to some terrible music if thats what its called some one answered and told me i needed a different department and put me through to another line and ive now being waiting over two hours with no response , this is totally unacceptable. i have just purchased a new device and it still not arrived and i cant get hold of anyone to help and the automated customer services are a waste of time two.

Re: customer services call

MI5 — Tue, 14 Nov 2023 14:17:13 GMT

@Rlong123

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: customer services call

jonsie — Tue, 14 Nov 2023 14:34:57 GMT

Probably an issue with stock

O2 don't operate a live stock system so ignore if the website says the phone is in stock