topic Re: NEVER USE o2-ONLY SCAMMERS in Discussions & Feedback

NEVER USE o2-ONLY SCAMMERS

020202 — Sun, 12 Nov 2023 14:52:41 GMT

This Scammers trying to cheat me and blocked my number -cant make or received calls or even text. Unbelievable and the contacts team are so rubbish. No only not helpful but service are appaling and no outcome! I believe the team are part of the Scammers and they must have link together.

Re: NEVER USE o2-ONLY SCAMMERS

MI5 — Sun, 12 Nov 2023 15:02:12 GMT

@020202

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

Re: NEVER USE o2-ONLY SCAMMERS

Oxonian — Sun, 12 Nov 2023 15:54:49 GMT

@020202

If you believe that members of staff at O2 are working with a team of scammers, you should file a formal complaint so that the issue can be investigated :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

In order to facilitate a detailed investigation, I suggest that you provide all of the evidence that you hold - don't hold anything back. In order to ensure that the recordings of your 'phone calls with Customer Service can be easily accessed without any being overlooked, I recommend that you also provide their dates and starting times.