topic Re: O2 IT system down again in Discussions & Feedback

O2 IT system down again

Pete73 — Sat, 28 Oct 2023 12:15:04 GMT

O2 IT system has been down now for 2 days and I’ll trying to pick up my new fone but as the system is down once again it’s impossible to get through on the phone or get answers when it will be back up and running!! O2 give us information

Re: O2 IT system down again

jonsie — Sat, 28 Oct 2023 12:17:23 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: O2 IT system down again

pgn — Sun, 29 Oct 2023 10:14:19 GMT

@Pete73 wrote:
O2 IT system has been down now for 2 days and I’ll trying to pick up my new fone but as the system is down once again it’s impossible to get through on the phone or get answers when it will be back up and running!! O2 give us information

Down? Really? I did not notice - how did you know? Did Customer Services or a shop tell you so? We really do get some tall stories from the new VMO2 side 😉

Re: O2 IT system down again

MetRP102 — Sun, 29 Oct 2023 10:43:37 GMT

The IT problems should now be resolved @Pete73 so you should be able to collect your new phone.

I agree the downtime has been very frustrating, especially when you receive a text to say your new device is awaiting collection and the store are unable to process it!