topic complaints in Discussions & Feedback

complaints

Buggyswife — Fri, 27 Oct 2023 15:33:36 GMT

Has anyone made a complaint to this email address, complaintreviewservice@o2.com ?

If so was it sucessful

Re: complaints

MI5 — Fri, 27 Oct 2023 15:55:35 GMT

@Buggyswife

All complaints should be followed up on.

Process here https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

https://www.o2.co.uk/how-to-complain

Re: complaints

Buggyswife — Fri, 27 Oct 2023 16:00:24 GMT

Hi.

I have placed a complaint via email using the address on the complaints code of practice. Hopefully this will be dealt with or I will be taking it further.

Thanks for your help

Re: complaints

MI5 — Fri, 27 Oct 2023 16:22:41 GMT

You're welcome

Re: complaints

Oxonian — Fri, 27 Oct 2023 19:45:32 GMT

@Buggyswife

Please take note of the Resolver section at :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Several forum members have reported that Resolver were able to facilitate a satisfactory outcome to their issues.

Re: complaints

MI5 — Fri, 27 Oct 2023 20:03:22 GMT

Many times

Re: complaints

Buggyswife — Tue, 31 Oct 2023 18:10:47 GMT

I have now raised 2 complaints with 02. They have failed 4 times to do a pac code transfer

Re: complaints

Leshatt — Tue, 31 Oct 2023 18:38:57 GMT

I have, with no response.

Re: complaints

Oxonian — Tue, 31 Oct 2023 20:30:42 GMT

@Buggyswife

Who are you transferring in from - not Lyca Mobile perchance ?

What sort of timescale are you talking about with your complaints ?

Re: complaints

Buggyswife — Wed, 01 Nov 2023 09:50:20 GMT

i, I am transferring from Tesco mobile to 02.

I am now on attempt number 4 as again it has not transferred over. Every time I speak to someone I get a different reason.

I put in a complaint via the email address shown on the complaints policy shown online. I haven ot heard anything yet, although it does say at least 7 days for initial reply.

I am at my wits end if honest

Re: complaints

Oxonian — Wed, 01 Nov 2023 20:45:20 GMT

@Buggyswife

Yes, you will need to allow time for your complaint to be dealt with. It is not a quick process.

Did you also contact Resolver as I have previously suggested ?