topic Re: Trapped at O2 in Discussions & Feedback

Trapped at O2

imovedaway — Thu, 26 Oct 2023 19:01:59 GMT

I have been trying to take my number to another provider for over a month however the PAC code provided has not worked. O2s customer service is practically nonexistent, I am overseas and time difference makes getting in contact difficult, and to top it off when I do they say they're too busy and just cut me off. I have now paid for over a month of service I do not want due to the lack of communication. To make matters worse, I have also been charged for travel packs at least 4 times when I have not used my phone once. This service is unacceptable and the fact that there is nowhere to complain is even more ridiculous.

Re: Trapped at O2

MI5 — Thu, 26 Oct 2023 19:12:34 GMT

@imovedaway

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 7860 980 202 free from your O2 sim.

https://www.o2.co.uk/how-to-complain use Resolver if no joy from social media channels.

Re: Trapped at O2

Oxonian — Fri, 27 Oct 2023 18:39:31 GMT

@imovedaway

There's is somewhere to complain !

I suggest that you follow the advice of @MI5, but for future reference :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Your complaint will carry more weight if you give O2 every opportunity to resolve this matter, so when following the advice of @MI5, you need to keep a log of who you contact, when you contact them and by what means.

Re: Trapped at O2

MI5 — Fri, 27 Oct 2023 18:51:32 GMT

Thanks for repeating that.

Re: Trapped at O2

madasaf1sh — Fri, 27 Oct 2023 18:59:52 GMT

@imovedaway

Daft question, but have you tried to get a new PAC code, as if it is over 30days , then you just need to text PAC to 65075

Then you dont need to speak to anyone...

Re: Trapped at O2

MI5 — Fri, 27 Oct 2023 19:11:18 GMT

I'm pretty sure shortcodes won't work from foreign networks.

May be available in the customers MtO2 though if accessible

Re: Trapped at O2

madasaf1sh — Fri, 27 Oct 2023 19:17:10 GMT

Some do, some don't I have manged short codes from some EU Networks... And it is worth a try..

The only other option is to keep nagging o2 CS to provide a PAC Code...

And it would be useful to know why the new provider rejected the original PAC code...