https://community.o2.co.uk/t5/Discussions-Feedback/Another-fraud-and-no-contact-from-the-fraud-team-now-impacting/m-p/1660955#M128332 <P>I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I reported it cancelled everything and was assured the fraud team would be in touch, they haven't. I have contacted O2 customer service 8 times and 8 weeks later I'm still waiting for the fraud team to contact me. Today I received a Default notice. As others have posted this is really stressful, causing sleepless nights. Can anyone give me advise how to resolve this?</P> Thu, 19 Oct 2023 16:40:55 GMT EMU 2023-10-19T16:40:55Z https://community.o2.co.uk/t5/Discussions-Feedback/Another-fraud-and-no-contact-from-the-fraud-team-now-impacting/m-p/1660955#M128332 <P>I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I reported it cancelled everything and was assured the fraud team would be in touch, they haven't. I have contacted O2 customer service 8 times and 8 weeks later I'm still waiting for the fraud team to contact me. Today I received a Default notice. As others have posted this is really stressful, causing sleepless nights. Can anyone give me advise how to resolve this?</P> Thu, 19 Oct 2023 16:40:55 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Another-fraud-and-no-contact-from-the-fraud-team-now-impacting/m-p/1660955#M128332 EMU 2023-10-19T16:40:55Z https://community.o2.co.uk/t5/Discussions-Feedback/Another-fraud-and-no-contact-from-the-fraud-team-now-impacting/m-p/1660961#M128333 <P>Regretfully, as customers, there is nothing we can do.</P><P>The fraud team work extremely slow on these things&nbsp; I personally think they are overwhelmed.</P><P>Put in a complaint and then contact Resolver</P><P>Details of both are on this page</P><P><A href="https://www.o2.co.uk/how-to-complain" target="_blank">https://www.o2.co.uk/how-to-complain</A></P><P>&nbsp;</P> Thu, 19 Oct 2023 17:04:49 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Another-fraud-and-no-contact-from-the-fraud-team-now-impacting/m-p/1660961#M128333 Enlli 2023-10-19T17:04:49Z