topic O2 refund in Discussions & Feedback

O2 refund

bananie52 — Thu, 19 Oct 2023 11:24:54 GMT

I have been paying £12.39 per month since 7 December 2020 for a number I have never heard of. O2 keep fobbing me of. Who can I contact as this is a lot of money. Thanks

Re: O2 refund

Bambino — Thu, 19 Oct 2023 12:15:49 GMT

@bananie52 This is not O2. This is a customer community. Why have you waited nearly three years to query this charge? You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: O2 refund

Oxonian — Mon, 23 Oct 2023 19:00:52 GMT

@bananie52

That seems to be a really strange problem. Are you saying that O2 have been fobbing you off for nearly three years, or has the issue only recently come to light ?

Once you have given O2 fair opportunity to resolve the problem, you might want to consider making a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please keep us updated on developments.