topic Re: Positive Review in Discussions & Feedback

Positive Review

Che124 — Thu, 25 May 2023 08:31:20 GMT

After a month long struggle with many customer service agents, I had the privilege of talking to Sindiswa, who was an amazing help, she actually listened to my inquiry and did an amazing job of fixing the issue. Just wanted to share my appreciation with this employee.

Re: Positive Review

pgn — Thu, 25 May 2023 08:37:22 GMT

Tagging @Breanna to get some more info from you to pass your praise on, @Che124 - it is very much appreciated, thank you.

Re: Positive Review

Breanna — Thu, 25 May 2023 09:16:20 GMT

Thanks for the tag @pgn

So glad to hear someone was finally able to help you out @Che124. I'll send you a message to get some more details to pass this on.

Re: Positive Review

jonsie — Thu, 25 May 2023 12:42:00 GMT

Clad you were able to get the help eventually and it's good you have taken the time to provide great feedback

The only thing I would like to say is that this is the level of customer service we should expect on every call

Re: Positive Review

IMrJonesI — Tue, 17 Oct 2023 11:18:47 GMT

Just wanted to shoutout to Mo who works at the Strand-Charing Cross Branch in London who helped my mum with her new contract. He was very helpful & patient with us showing us step by step what will happen throughout the upgrade. Explaining the different priced tariffs, what was included in the tariffs & if we needed any add ons for the contract. He didn't hesitate to ask all my questions & there were a few haha. Excellent staff member for 02 & I would like to say thank you for helping my mum renew her contract & take care.

Re: Positive Review

pgn — Tue, 17 Oct 2023 11:58:53 GMT

@IMrJonesI wrote:
Just wanted to shoutout to Mo who works at the Strand-Charing Cross Branch in London who helped my mum with her new contract. He was very helpful & patient with us showing us step by step what will happen throughout the upgrade. Explaining the different priced tariffs, what was included in the tariffs & if we needed any add ons for the contract. He didn't hesitate to ask all my questions & there were a few haha. Excellent staff member for 02 & I would like to say thank you for helping my mum renew her contract & take care.

One for @Dave-O2 the Forum Manager to take back to the Store staff, @IMrJonesI - Thank you.

Re: Positive Review

Dave-O2 — Tue, 17 Oct 2023 13:58:12 GMT

Thanks @pgn

@IMrJonesI So I can get the above feedback sent directly to the store and the advisor, can you please drop me a PM with the date and time you visited the store 👍

Re: Positive Review

IMrJonesI — Wed, 25 Oct 2023 18:50:07 GMT

Thank you, that would be awesome to pass on the message to him. Much Appreciated.