topic Re: Your Future Community in Discussions & Feedback

Your Future Community

Dave-O2 — Thu, 28 Sep 2023 16:05:46 GMT

Hello everyone 😃

As we're now coming up to a month since I've been the Community Manager, I wanted to send this post so everyone can provide their thoughts on what you want to happen in the future on The Community!

A few points to highlight so far ➡️

The iPhone 15 & Watch Series 9 Megathread thread has been created with the help of @Chris_K 📱
O2 Rewards are up to date 💰
Improving my weekly quiz scores 😂
Getting to know some of the members better 🤝

With the help of @Chris_K and @ColinO2, I'm always looking to make improvements and we're currently looking to make some changes in the near future, such as updating all the Community Guides to ensure they'll be correct when all customers have been moved over to the 360 system.

I want to reach out to all members to ask what YOU want to see on The Community going forward and into 2024.

So feel free to comment below on any changes you'd like to see, or is there something from the past that was helpful that you want to see return?

If you don't want to comment on the thread, then you're most welcome to drop me a PM, there is also no timescale to get your thoughts across, so if you want to go away and have a think, that's fine 👍

Looking forward to hearing for you 😊

Re: Your Future Community

TallTrees — Thu, 28 Sep 2023 16:36:17 GMT

Hi @Dave-O2

Thanks for the information.

I will have a think.

Good ; as the guides do need an update and expanding as useful for quick standard reply

Wonder; who is going to do ALL that work 😂

Re: Your Future Community

pgn — Thu, 28 Sep 2023 18:49:25 GMT

The first thing to go should be that PITA survey, with its misplaced question-mark at the end of the message...

I shall think about the rest 😎

Re: Your Future Community

Enlli — Thu, 28 Sep 2023 19:53:58 GMT

One of the biggest problems we will face next year will be a growing number of PAYG customers having problems roaming in Europe as they lack 4G Calling on their handsets

My understand is there will be 9 countries at the start of the year without 3G partial shutdown in others.

We need seriously to think of how the website is updated on roaming and how often and how we can convey that to customers.

Re: Your Future Community

TallTrees — Thu, 28 Sep 2023 20:08:11 GMT

Yes this questionnaire request is terrible.

First stop this crazy pop up.

@Dave-O2

And it just attacked me then😱

Re: Your Future Community

Cleoriff — Thu, 28 Sep 2023 22:18:23 GMT

@Dave-O2

The survey has to go. It's an absolute nightmare to try and give a response without that damn thing popping up.

I can't see the point of changing guides until everyone is on the 360 system. That's pretty annoying as currently two answers can be given to one question relating to My O2.

I agree with @Enlli about the Roaming issues. O2 themselves need to check about the turn off of 3G countries abroad.

Re: Your Future Community

Enlli — Fri, 29 Sep 2023 06:59:07 GMT

@Cleoriff The present problem with writing guides for 360 is that some important features like viewing and downloading bills is not available in the app.

Re: Your Future Community

Cleoriff — Fri, 29 Sep 2023 07:07:59 GMT

@Enlli

Are they available on the web version?

I have to ask as I am on the old 'legacy' system. I pretty much use my PC for anything O2 related.

Re: Your Future Community

Enlli — Fri, 29 Sep 2023 07:39:51 GMT

@Cleoriff I can download the the latest and past bills from the Web, but the App only allows viewing of a summary of the basics

Re: Your Future Community

Cleoriff — Fri, 29 Sep 2023 07:42:46 GMT

@Enlli wrote:
@Cleoriff I can download the the latest and past bills from the Web, but the App only allows viewing of a summary of the basics

So a shortened, pretty useless version on the app then? 🙄

Re: Your Future Community

Enlli — Fri, 29 Sep 2023 08:40:34 GMT

In the Web my community awards appear as extra bills giving the credit for the month. In the App absolutely no mention

Re: Your Future Community

pgn — Fri, 29 Sep 2023 09:41:43 GMT

As well as the 5G and 4G Calling for PAYG, which plays into the 3G and 2G phase-out around the world, mentioned by @Enlli - I think the resumption or replacement for bringing additional products into a single MyO2 account has to be high on the list.

And whatever it is that causes the split port or missing OTP receipt is next, followed by definite steps for pairing a watch with a phone (iWatch or the Android variety).

Finally, some way of seeing what Cap or Bar is active on your own account would be a real boon.

Finally finally, lock guides so reply threads can't be added, or make it so a reply goes onto a Forum thread somehow.

Just a few observations, @Dave-O2 - and the Bejewelled/Chuzzle-like badges, some of those are a mystery 😆

Re: Your Future Community

macstorm — Fri, 06 Oct 2023 07:53:44 GMT

Do your customer service department actually do any work? They refuse to respond to emails either direct or via resolver

This company has gone downhill fast since they joined with Virgin

Re: Your Future Community

pgn — Sun, 08 Oct 2023 09:28:18 GMT

Here's another thing I have noticed, increasingly, in the preceding 3 months or so - edit in Forum vs edit in Forum PM system:

Try this - if I copy and paste the info below from O2 Shop (info appears in a pop-up box in the shop) into a regular post, when I hit "Post Reply", it complains about invalid HTML, but this offending code gets removed and most of the content remains as pasted, see below for example (I use the Forum table feature here, which works after a fashion), and the message is posted:

Normal Forum Post Error:

Claim a starter pack and a pair of Galaxy Buds2 Pro. Ends 31 Oct.

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a Galaxy Z Flip5 or Galaxy Z Fold5 (Promotion Product) from a Participating Retailer between 29/09/2023 – 31/10/2023 and claim a Starter Pack and set of Buds2 Pro via redemption. No cash alternative. Participants must visit samsungoffers.claims/octoberoverdrive upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Claim period closes on 31/11/2023. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 100 Claims per company participant. See samsungoffers.claims/octoberoverdrive for full Promotion terms.

UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.

However: Paste the same text into a PM here and it will complain about the HTML when you hit Send but that's it - hit Send again, no joy. Hit Send again, and the system complains about you having exceeded some PM count, try again later.

Error in PM system Try 1:

Try again, same error - 3rd try, you get:

Bug or Feature, @Dave-O2?

Re: Your Future Community

Enlli — Sun, 08 Oct 2023 11:34:59 GMT

The future's bright, the future is a red bar

Won't let me post the guide

Re: Your Future Community

Cleoriff — Sun, 08 Oct 2023 11:55:00 GMT

@pgn

I see the same problem with pasting anything in PM's.

So I do it in One Note then get it into a PM by doing Shift > CTRL +V . Only then will it send via a PM.

I do all my WRQ's that way ie Copy whole quiz into One Note, add answers to One Note and transfer via PM in the method shown above.

If I didn't have One Note, I would not be able to paste and send anything via PM.

Re: Your Future Community

pgn — Mon, 16 Oct 2023 12:32:28 GMT

@pgn wrote:
The first thing to go should be that PITA survey, with its misplaced question-mark at the end of the message...
I shall think about the rest 😎

Is this something that has to show itself so many times an hour (for example)?

I ask as I can be on here at 11am and only see maybe 2 or 3 pop-ups in an hour - but come on around 6am, when the forum is (relatively) quiet, and I can get 5 in the space of 20mins!

It really is frustrating when trying to get a decent answer out for a problem posted, @Dave-O2.

And lo, as I saved this, up popped another one. Sheesh.

Re: Your Future Community

Bambino — Mon, 16 Oct 2023 12:51:36 GMT

@pgn wrote:
As well as the 5G and 4G Calling for PAYG, which plays into the 3G and 2G phase-out around the world, mentioned by @Enlli - I think the resumption or replacement for bringing additional products into a single MyO2 account has to be high on the list.
And whatever it is that causes the split port or missing OTP receipt is next, followed by definite steps for pairing a watch with a phone (iWatch or the Android variety).
Finally, some way of seeing what Cap or Bar is active on your own account would be a real boon.
Finally finally, lock guides so reply threads can't be added, or make it so a reply goes onto a Forum thread somehow.

Just a few observations, @Dave-O2 - and the Bejewelled/Chuzzle-like badges, some of those are a mystery 😆

Re: Your Future Community

rog2 — Fri, 27 Oct 2023 10:27:22 GMT

Hi Dave

Please cancel my O2 community

Rog2

Re: Your Future Community

Dave-O2 — Tue, 16 Jan 2024 17:00:50 GMT

Hey everyone

I'm bumping this thread as I'd like to share some news hot off the press 😁

Over the past few months there have been a lot of change within our Community, which has included Martin and Breanna leaving and being replaced by myself after it was decided the management of the Community was being brought in house bringing an end to a 3rd party partnership which lasted over 10 years in September 2023.

Then in December 2023 after a 15 year career within O2/VMO2 Chris sadly also moved on after over 10 years of hard work making this Community the best it could be 🌠

All of the above are sorely missed and i'm sure we all appreciate their major contributions to making our Community what it is today 👏

As we enter 2024 and the page turns to our next chapter myself and @ColinO2 have BIG plans to take YOUR Community experience to the next level. As part of this plan we'll be looking to bring the O2 and Virgin Media Communities closer together and the first step on that journey is to introduce some new recruits who also currently have active roles on the Virgin Media Community. Please give them all a warm welcome ↘️

@Melissa_F_O2, @Lisa_cc-O2, @Corey_C_O2, @Michael_K_O2, @Dan_M_O2, @Jen_Y_O2, @Kei-M_O2, @Lucy_B_O2, @Dean_C_O2

To begin with their main focus will be to pick up moderation duties, especially when i'm taking time out either on holiday or brushing up my knowledge for the weekly quiz

This is just the start and there will be much more to come, having also taken on board the feedback you've provided in this thread.

When there is more news to share, i'll update this thread accordingly 😎

If anyone has any questions feel free to drop me a PM or comment below ⬇️