topic competition number in Discussions & Feedback

competition number

kev33 — Tue, 26 Sep 2023 16:27:33 GMT

i try to send a text to 63103, its a competition run by my local radio station, it used to send ok, but just recently it gets returned saying not delivered, is there anything i can check to try and find out why it wont go, it does cost£2 plus normal message rate

Re: competition number

jonsie — Tue, 26 Sep 2023 16:29:02 GMT

Possibly a spend cap or premium number bar on your phone?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: competition number

kev33 — Wed, 27 Sep 2023 08:45:20 GMT

thanks for the reply but which links below ?

Re: competition number

Enlli — Wed, 27 Sep 2023 09:44:10 GMT

Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

Re: competition number

kev33 — Wed, 27 Sep 2023 10:43:54 GMT

thanks sent a message on the facebook page at 0932 today, still not been read or replied to

Re: competition number

Oxonian — Wed, 27 Sep 2023 19:12:21 GMT

@kev33

I think that you might have to send reminders !

Re: competition number

kev33 — Wed, 27 Sep 2023 19:47:49 GMT

not sure what you mean, but i have said wtf the delay in replying

Re: competition number

kev33 — Thu, 28 Sep 2023 12:10:51 GMT

it was a spend cap, been into o2 store near me and sorted it, still no excuse for the o2 facebook page not answering me

Re: competition number

jonsie — Thu, 28 Sep 2023 12:15:01 GMT

That's why I mentioned the spend cap, usually the problem

Glad you are sorted and I agree about social media response times

Re: competition number

kev33 — Fri, 29 Sep 2023 13:03:53 GMT

o2 on facebook eventually replied today, not very good service at all

Re: competition number

pgn — Fri, 29 Sep 2023 21:48:01 GMT

@kev33 wrote:
o2 on facebook eventually replied today, not very good service at all

Still swamped with queries about the recent iPhone launch, I suspect, @kev33 - I have had success with Social Media Team via Twitter, but it is not fast: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-PAYG-number/m-p/1617196/highlight/true#M50823