topic Insurance in Discussions & Feedback https://community.o2.co.uk/t5/Discussions-Feedback/Insurance/m-p/1651111#M127683 <P>Hi, I submitted an insurance claim on the 14th September. I printed out the form O2 sent by email, signed it, took a screenshot and sent this back by email as instructed. I received an email saying thanks your claim has been created. Then I said " we are just waiting for confirmation from the courier to either send a replacement, or collect a device from you. I don't really understand this. It sounds like it's up to the courier weather or not I get a replacement phone.</P> Sun, 17 Sep 2023 08:29:11 GMT Markab17 2023-09-17T08:29:11Z Insurance https://community.o2.co.uk/t5/Discussions-Feedback/Insurance/m-p/1651111#M127683 <P>Hi, I submitted an insurance claim on the 14th September. I printed out the form O2 sent by email, signed it, took a screenshot and sent this back by email as instructed. I received an email saying thanks your claim has been created. Then I said " we are just waiting for confirmation from the courier to either send a replacement, or collect a device from you. I don't really understand this. It sounds like it's up to the courier weather or not I get a replacement phone.</P> Sun, 17 Sep 2023 08:29:11 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Insurance/m-p/1651111#M127683 Markab17 2023-09-17T08:29:11Z Re: Insurance https://community.o2.co.uk/t5/Discussions-Feedback/Insurance/m-p/1651112#M127684 <P>Confusing message.</P><P>However as we are all customers we can't access accounts etc&nbsp;</P><P>May be worth messaging O2</P><P>Message O2 on<BR />(Facebook) (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>)&nbsp;<BR />X (Twitter) (<A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or<BR />Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>) ,<BR />They should be able to help you.</P> Sun, 17 Sep 2023 08:59:51 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Insurance/m-p/1651112#M127684 Enlli 2023-09-17T08:59:51Z