topic Re: Annoyed!! in Discussions & Feedback

Annoyed!!

HHoulden93 — Thu, 14 Sep 2023 15:53:09 GMT

Ive been raising a fault since the end of July.
On the 28th August, my complaint was escalated to CRT. I was told I’d hear within 5 days, I didn’t. I contacted again, was told to wait a couple of extra days as they were busy.

I did.
I also sent an email direct to the complaint email they gave me, and I still haven’t had any response from them!!!

Do I email again so I’ve got a paper trail still? Call? I’m so fed up now!

Re: Annoyed!!

MI5 — Thu, 14 Sep 2023 15:55:25 GMT

@HHoulden93

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Annoyed!!

HHoulden93 — Thu, 14 Sep 2023 16:04:36 GMT

I know it isn’t, I was wanting to see what anyone else would do in my situation