topic Re: 02 switch up oversight in Discussions & Feedback

02 switch up oversight

OrinGallagher93 — Tue, 12 Sep 2023 07:29:06 GMT

Hi, i need help or advice on what i can do. Im on 02 switch up but there is a HUGE over sight stopping me getting the phone i need. The phone is not available in the highest spec i need in any store across the uk. Only online and 02 switch has to be done in store. This is the same for all phone of the highest specs they are only available online. I cannot get them to order me a phone to the store nor allowed to order one online. This makes 02 switch up completely useless to me as i need the phone with the highest memory capacity usually 512gb. What can i do?

Re: 02 switch up oversight

Cleoriff — Tue, 12 Sep 2023 07:47:01 GMT

@OrinGallagher93

The only thing you can do is speak to sales.

– Call them on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I'm not sure they can change O2's business model for Switch Up though.

I'll tag our ccommunity manager @Dave-O2 and @Chris_K from the social media team for any explanation.

Re: 02 switch up oversight

madasaf1sh — Tue, 12 Sep 2023 07:53:00 GMT

@OrinGallagher93

What phone are you after? As most stores can try and order it in, unless there is a stock shortage of that particular model.. (or used to be able to as had that in the past with some phones..

Re: 02 switch up oversight

Dave-O2 — Tue, 12 Sep 2023 09:13:00 GMT

Thanks for the tag @Cleoriff

@OrinGallagher93 I can see you've also dropped me a PM, I'll be back in touch to discuss this further shortly.

Re: 02 switch up oversight

Cleoriff — Tue, 12 Sep 2023 13:57:24 GMT

Thanks @Dave-O2 x