https://community.o2.co.uk/t5/Discussions-Feedback/VAS-change/m-p/1649506#M127604 <P>I had a spam call recenlty, which I terminated, then I had a text message from O2 confirming my order had gone through. Then another confirming you'd added my out-of-bundle charges reduction.&nbsp; Tried three times to get through on 202, but got cut off each time, after holding on for four or five minutes. Today I have a text message saying my credit note is ready to view. WHAT IS GOING ON?? Has soe accessed my account, or was this a mistake your end that you've rectified? I'm very confused and a little concerned!&nbsp;<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Mon, 11 Sep 2023 14:59:23 GMT Julie-54 2023-09-11T14:59:23Z https://community.o2.co.uk/t5/Discussions-Feedback/VAS-change/m-p/1649506#M127604 <P>I had a spam call recenlty, which I terminated, then I had a text message from O2 confirming my order had gone through. Then another confirming you'd added my out-of-bundle charges reduction.&nbsp; Tried three times to get through on 202, but got cut off each time, after holding on for four or five minutes. Today I have a text message saying my credit note is ready to view. WHAT IS GOING ON?? Has soe accessed my account, or was this a mistake your end that you've rectified? I'm very confused and a little concerned!&nbsp;<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Mon, 11 Sep 2023 14:59:23 GMT https://community.o2.co.uk/t5/Discussions-Feedback/VAS-change/m-p/1649506#M127604 Julie-54 2023-09-11T14:59:23Z https://community.o2.co.uk/t5/Discussions-Feedback/VAS-change/m-p/1649507#M127605 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4507674">@Julie-54</a>&nbsp;</P><P>A VAS change is a billing adjustment on your account to align your O2 bill to what you paid with Virgin.</P><P>Nothing to worry about.</P> Mon, 11 Sep 2023 15:02:00 GMT https://community.o2.co.uk/t5/Discussions-Feedback/VAS-change/m-p/1649507#M127605 MI5 2023-09-11T15:02:00Z