topic terrible 02 service in Discussions & Feedback

terrible 02 service

Anonymous — Thu, 19 Aug 2010 14:35:10 GMT

I WAS CHARGED GBP 81.00 FOR THE NUMBER WHICH I NEVER USED. THE NUMBER HE SAID IS THE 118 - THE ACTIVE DIRECTORY.

I REQUUESTED THE STATEMENT AND THE STATEMENT SHOWS 48 CALLS TO 118 CHARGED@1.7 PER CALL & COSTED ME 81.00 WHICH IS REALLY ANNOYING. THE CALLS WERE MADE BETWEEN 12:56PM TO 13:00 HRS I.E. IN THE MATTER OF 4 MINUTES 02 CLAIMS THAT I CALLED 48 TIMES TO 118 AND EAXCH CALL FOR 8 SEC.

THE CUSTOMER SERVICES PEOPLE ARE REALLY VERY BAD AND THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT. THEY ARE NOT EVEN TRYING TO CONNCET ME TO THE SUPERIORS ALSO

CAN SOME BODY HELP ME HOW TO APPROACH AND GET THIS SOLVED. I AM ON GBP 10.00 SIM SIMPLICITY AND I PAID 81.00 FOR THE NUMBER THAT I NEVER USED.

I REALLY APPRECIATED IF SOMEBODY HELPS ME TO RESOLVE THIS.

REGARDS
VINAY

terrible 02 service

Anonymous — Thu, 19 Aug 2010 20:49:25 GMT

I'm sure that they are quite aware of what they're doing and not connecting you to a superior because the fact of the matter is that if you have calls to directory enquiries on your bill then the calls WILL have come from your sim card/account. Try to think if anyone else maybe used your phone without you knowing.

terrible 02 service

jonsie — Thu, 19 Aug 2010 21:07:54 GMT

Check if you have auto redial active on your phone.

terrible 02 service

Anonymous — Fri, 20 Aug 2010 18:50:46 GMT

I'm sure that they are quite aware of what they're doing and not connecting you to a superior because the fact of the matter is that if you have calls to directory enquiries on your bill then the calls WILL have come from your sim card/account. Try to think if anyone else maybe used your phone without you knowing.

Have you read what he is saying. Because if you have then you should see that it is impossible to make 48 calls of 8 sec each in 4 minutes.
simply maths should show them that you can't make 48 calls of 8 sec each in 4 minutes. 48x8 = 384 sec = 6 Minutes and 40 sec. in total without delay, ringing of redial times added on top of this etc. ie. impossible.

terrible 02 service

Anonymous — Fri, 20 Aug 2010 19:11:53 GMT

I'm sure that they are quite aware of what they're doing and not connecting you to a superior because the fact of the matter is that if you have calls to directory enquiries on your bill then the calls WILL have come from your sim card/account. Try to think if anyone else maybe used your phone without you knowing.

Have you read what he is saying. Because if you have then you should see that it is impossible to make 48 calls of 8 sec each in 4 minutes.
simply maths should show them that you can't make 48 calls of 8 sec each in 4 minutes. 48x8 = 384 sec = 6 Minutes and 40 sec. in total without delay, ringing of redial times added on top of this etc. ie. impossible.

Yep, I've read it and I'd be more inclined to believe he's read his bill wrong.

terrible 02 service

Anonymous — Fri, 20 Aug 2010 22:38:43 GMT

Especially, because there is a minimum charge of 1minute. And dialling 118 would need the next three digits to be a valid number.

terrible 02 service

Anonymous — Sat, 21 Aug 2010 02:33:20 GMT

Directory Enquiries is £1.50 a minute. If these calls were made over the space of four minutes, that should equal £6.

If Directory Enquiries charge £1.50 minimum per call, that would be £72. Not a million miles away, but not £81. Go on to your itemised bill and click the "Cost" button at the top next to where it says "Date Time Destination". Chances are, you haven't looked at your bill correctly.

If you have done this and it is still showing £81 for just these calls, call O2 back and ask them to do a Network Investigation as it would likely have been an intermittent problem with the network itself that would have caused it.