topic Re: Vas change in Discussions & Feedback

Vas change

JM-1 — Wed, 06 Sep 2023 18:14:04 GMT

Hi I had a text about and order I made but I did not make any orders…

does anyone know anything about this and what it means ?

I called o2 but I could not understand what he was saying!
thanks

MI5 — Wed, 06 Sep 2023 18:49:36 GMT

It's just an automated system message that gets sent out when customers are moved to the new billing system.

Nothing to worry about.

madasaf1sh — Wed, 06 Sep 2023 18:50:00 GMT

It is a random text message sent out by the system, when you are moved to the new billing system...

Normally nothing to worry about, and you can login to myo2 to make sure no orders are on the account

JM-1 — Wed, 06 Sep 2023 18:56:24 GMT

Bit disconcerting.

MI5 — Wed, 06 Sep 2023 18:57:43 GMT

Exactly what we all said when we found out @JM-1

O2 need to be clearer but they won't be, of course......

JM-1 — Wed, 06 Sep 2023 18:59:12 GMT

Thanks all

CEllis — Thu, 07 Sep 2023 20:00:25 GMT

I'm just had this message too then I checked my account it said this:

ORDER TYPE:VasChange

07mynumer Sim Only 24 Month Set 3 #13200903 | 30GB Plus, Unlimited UK Minutes, Unlimited UK Texts

Is this the same thing? I even got an email about it too but I haven't requested anything

MI5 — Thu, 07 Sep 2023 20:03:04 GMT

Yes, same thing.

Yours is a billing adjustment.

CEllis — Thu, 07 Sep 2023 20:08:21 GMT

Thank you for replying.

So the 'order' is from 02 just an adjustment and there's nothing to worry about?

MI5 — Thu, 07 Sep 2023 20:09:14 GMT

That's correct @CEllis

Chrissiealone — Thu, 07 Sep 2023 20:24:12 GMT

So what you're saying is that I'm NOT getting a new phone???