topic Re: Recognising an incredibly helpful member of staff in Discussions & Feedback

Recognising an incredibly helpful member of staff

Princ3ssj — Tue, 05 Sep 2023 13:02:30 GMT

Hi,

Does anyone know how to leave positive feedback for helpful members of staff at O2?

I just got off the phone with a lovely representative, Elizabeth Rowins (may be spelling her last name wrong, could be Rowinns too 😅) she helped me to change my forgotten security question, with no aggro, and was wonderful in assisting me with some travel charges. I did not know I was meant to call O2 about not using O2 Travel before I travelled and incurred some charges despite having an e-SIM in the country I went to, she clarified this and then consulted her manager about dealing with the charges to help me out. Thank you for your speedy, kind and helpful support. I hope this reaches her and/or management or I can get pointers on an email address to send this to.

Re: Recognising an incredibly helpful member of staff

TallTrees — Tue, 05 Sep 2023 13:08:13 GMT

Hi @Princ3ssj

That's so nice to hear thanks for the information about Elizabeth

Perhaps our Manager @Dave-O2

Could pass those kind words to her.

Re: Recognising an incredibly helpful member of staff

Princ3ssj — Tue, 05 Sep 2023 13:58:10 GMT

Thanks that would be awesome!

Re: Recognising an incredibly helpful member of staff

TallTrees — Tue, 05 Sep 2023 16:29:47 GMT

Thank you @Dave-O2

Re: Recognising an incredibly helpful member of staff

Dave-O2 — Wed, 06 Sep 2023 08:09:15 GMT

😁