topic Re: Roaming and 5G on PAYG in Discussions & Feedback

Roaming and 5G on PAYG

pgn — Sun, 03 Sep 2023 18:20:22 GMT

O2's giving out mixed messages again, @Dave-O2 - on the Roaming page for EU you get:

But on the PAYG support page in the O2 On-line Shop, you get:

So. Which, if either, is correct?

Re: Roaming and 5G on PAYG

Dave-O2 — Mon, 04 Sep 2023 09:30:54 GMT

Good Morning @pgn

Thanks for the feedback, I'll get this sent over to the correct team 😊

Re: Roaming and 5G on PAYG

pgn — Fri, 06 Oct 2023 09:34:39 GMT

And there are other countries that are pretty accurate on the Pay Monthly tab (even if they are not in the EU, btw!), but when you hit PAYG tab, you get spun a very confusing yarn about Travel Inclusive and Travel that should not even be in the equation for PAYG (Plus Plans only, remember?)

This bit is the lie:

"If you don't have the O2 Travel Inclusive Zone bolt-on or O2 Travel, you'll pay our standard rates"

Are O2 deliberately trying to confound those on PAYG, @Dave-O2?

Re: Roaming and 5G on PAYG

Cleoriff — Fri, 06 Oct 2023 11:32:06 GMT

Yes I agree that the wording is confusing @pgn. It implies that O2 Travel and Inclusive IS available,

when it isn't 🤔

Re: Roaming and 5G on PAYG

pgn — Sun, 15 Oct 2023 07:40:25 GMT

And this one for O2 Travel on PAYM, the only option for South Africa, also mentions the completely useless, in this case, O2 Travel Inclusive bolt on:

A search and replace needed for any country not included in O2 Travel INCLUSIVE zone, @Dave-O2 😖