topic Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method in Discussions & Feedback

[Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 17:46:47 GMT

I know this has been asked before a lot, but I want to check the current Sep 2023 options available for O2 customers. This is important this year for the 15-series iPhones as they might be eSim-only models, as the 14-series iPhones sold in the US were already eSim only.

Q: Which of Apple's approved eSim swapping methods currently work?

See here where they describe them: "About eSIM on iPhone"

https://support.apple.com/en-gb/HT212780

That article describes the several methods:

1. eSIM Carrier Activation

2. eSIM Quick Transfer

3. Scan a QR code or use a network provider app

4. Enter the eSIM information manually

Am I correct in thinking all O2 users still have to use method 3. "Scan a QR code or use a network provider app" – more precisely the beginning bit of that sentence "Scan a QR code"? And to be clear, the only way to do this is by getting a new physical eSim pack (from either an O2 Store or phoning O2 customer services to post you one)?

Also, please note here that the O2 Help currently has place-holder info here: https://www.o2.co.uk/help/device-and-sim-support/esim

Which says this:

"We’re making some improvements to our systems and you may notice some changes once this is complete. We may ask you to provide your phone number so that we can help you access the most relevant support content."

^ This answer can be seen under many questions on that page including these ones:

- "Upgrading my device with esim?"

- "Can I use the My O2 app to install an esim on my Android or iPhone device?"

- "How do I download an esim onto my iPhone?"

- "I’ve accidently deleted my esim from my phone, what do I do?"

- "Can I reuse my QR code?"

- "Can I use my QR code with another phone?"

- "What do I need to do when I upgrade or change my phone?"

- "How do I move my current mobile number onto my new esim?"

Please be as precise as possible in answering so those unfamiliar with the whole process are not left with lingering questions. Thanks! 🙂

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 17:50:59 GMT

Well I presume I've likely answered my own question...

Still the only way: You need a NEW physical QR eSim pack?

If that is the case, it's a bit bonkers in this day and age to still need a physical item for an eSim swap! (although they do say they're working on an MyO2 app method in the info below.)

Updated info, after signing-in:

----------------------------------------------------------------------

Also, please also note here that the O2 Help currently has place-holder info here, until you login with your mobile number: https://www.o2.co.uk/help/device-and-sim-support/esim

Which says this:

^ This answer can be seen under many questions on that page including these ones, until you login and get different answers (see the ones I personally got underneath each question below):

- Upgrading my device with esim?

Unlike a regular plastic sim card, esim profiles cannot be moved from one device to another. This is mainly done for security reasons to prevent esim profiles from being copied.

When you upgrade your esim device to a new device you just need to get a new esim pack.
You then install the new esim on your new device using the instructions below. Keep your old device and esim where they are for now.
You then request a sim swap from from your old esim to your new esim. You can do this here [https://mymobile.o2.co.uk/simswap] or if you are a business customer here [https://www.o2.co.uk/myo2business].

This is all covered in the FAQs on this page. Having your old device with its esim profile available so we can send you some SMS messages when upgrading will make the whole process quicker and easier.

Once you have moved to your new device and copied across all your data you can go ahead and remove the old sim profile.

- Can I use the My O2 app to install an esim on my Android or iPhone device?

We are working on adding support to install esims on devices using the My O2 app. In the meantime please use one of the other methods to install your esim.

- How do I download an esim onto my iPhone?

To download your esim profile onto your iPhone using the QR code:

Make sure your iPhone is connected to wifi
Find your QR code in your esim pack
Go to Settings > Mobile Data
On the ‘Mobile Data’ screen select ‘Add esim’
Ignore any options to transfer numbers and select ‘Other Options’
At the ‘Set Up Mobile Service’ screen choose ‘Use QR Code’
Use your phone’s camera to scan the QR code. Then confirm by pressing ‘Add Data Plan’
As part of the setup you'll be able to assign a name to each mobile number and also choose which mobile number to use by default for data, calls and texts
You can change these settings whenever you like by going to Settings > Mobile Data > Default Voice Line / Mobile Data.

- I’ve accidently deleted my esim from my phone, what do I do?

If you’ve accidently deleted the esim profile from your phone, don’t panic.

If you still have your esim pack, you can download the esim profile again onto the same phone.

If you don’t have your esim pack anymore, you'll need a new one. To do this, contact us [https://www.o2.co.uk/contactus] or pop in to your local O2 store.

- Can I reuse my QR code?

If you need to, you can use your QR code two more times with the same phone, after the initial download.

- Can I use my QR code with another phone?

No, once you've used your QR code with a phone, the esim profile is locked to that phone. If you're moving to a new phone, you'll need to get a new esim pack and swap your number over from your old esim profile.

- What do I need to do when I upgrade or change my phone?

If you are upgrading or changing your phone, you will need to request a NEW 4G or 5G sim pack. If the phone you are moving to supports esim then you will need an esim pack. If not, you will need to request a regular plastic sim. You will then need to download the esim or insert the plastic sim into your new phone. You will then need to do a sim swap from your existing esim to the new plastic sim or esim you just inserted/downloaded to your new device.

- How do I move my current mobile number onto my new esim?

You can move your mobile number across once you’ve completed the esim download and setup.

You’ll need the Sim Serial Number (SSN) for your new esim profile, which is printed on the back of your esim pack. You'll also need your current sim so we can send you a security text.

Once you’ve submitted your sim swap request, it can take up to 24 hours to complete. Within this timeframe you may find that not everything, ie text, voice calls and data, starts at the same time.

If you don’t have access to your current sim then you’ll need to call us or pop into your local O2 store.

____________________________

So there you have it. A current September 2023 eSim swap guide of sorts (hence me changing the thread title to "Guide"). 😐

Presumably O2 are still cutting-off users current eSim as soon as they order (or get in-store) any new eSim pack... or has that been fixed so it doesn't happen now?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

Enlli — Thu, 31 Aug 2023 17:53:05 GMT

I swapped Esim between an S20 plus and an S23 Plus using the SIM Swap function in the new 360 system

Made the request from the new phone and gave the reason as New Technology. The replacement ESim was downloaded to the phone with no need for a QR code

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 18:00:44 GMT

@Enlli wrote:
..."the new 360 system"

What's the 360 system?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

Enlli — Thu, 31 Aug 2023 18:05:03 GMT

New Customer Management and Account system being slowly introduced.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

Enlli — Thu, 31 Aug 2023 18:11:00 GMT

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402#M39424

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 18:18:49 GMT

@Enlli wrote:
New Customer Management and Account system being slowly introduced.

Yep I see, thanks. Found a thread here: O2 System Updates – 360.

@Enlli wrote:
Made the request from the new phone and gave the reason as New Technology. The replacement ESim was downloaded to the phone with no need for a QR code

For users on 360, the question then is whether your method above is this available for iPhones, and if so whether that's intentional or a security glitch that shouldn't happen?

Where is that "New Technology" thing you mention?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

Enlli — Thu, 31 Aug 2023 18:27:46 GMT

No idea about iPhones nobody in either my close or extended family has one for me to play with

Sorry it's Technoloy Change refers to changing from one device to another.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jonsie — Thu, 31 Aug 2023 19:53:09 GMT

How has a series of questions become a guide

The questions need to be answered before it's a guide

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

MI5 — Thu, 31 Aug 2023 20:32:37 GMT

The OP named it as such.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 20:44:27 GMT

@jonsie wrote:
How has a series of questions become a guide
The questions need to be answered before it's a guide

Because of my second post which explains how it contains the answers to all the questions after I entered my phone number.

Why... Do you have something to add that is not in the second post above?

Please let us know, as it'd help other iPhone eSim users moving iPhones this year.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 20:46:02 GMT

More regular users, anyone answer this related question:

Are O2 still cutting-off users current eSim as soon as they order (or get in-store) any new eSim pack... or has that been fixed so it doesn't happen now?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

MI5 — Thu, 31 Aug 2023 20:54:50 GMT

Still happening.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 21:14:46 GMT

@MI5 wrote:
Still happening.

Thanks! Can users get O2 to reconnect them?

Just to clarify, is it just users who've moved to the new 360 system who also have an additional in-app/website method for swapping eSims between devices now?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

MI5 — Thu, 31 Aug 2023 21:55:58 GMT

Yes to both questions although getting hold of O2 to reconnect can be challenging.

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 22:25:33 GMT

@MI5 - Many thanks for clarifying these points (I don't hang-around the forums keeping up with the day-in day-out changes happening, so good to know!).

Now other users can see that later on in this rough 'guide' thread, and if they're 360 users can instead try the My O2 app/website to do this eSim swap between devices. 😉

Anyway, it clearly looks like I'm not on 360 system myself yet(?), as the answers I got after entering my mobile number that I mention on the second post didn't mention that option; except to say 'coming soon' here:

@jimthing0 wrote

- Can I use the My O2 app to install an esim on my Android or iPhone device?

We are working on adding support to install esims on devices using the My O2 app. In the meantime please use one of the other methods to install your esim.

I wonder what rough percentage of users are on the 360 system yet, given it's been around since Jan 2023? Am I in a minority or a majority of users still on the legacy system?

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jonsie — Thu, 31 Aug 2023 22:57:53 GMT

It seems that customers are only being changed to the new system at weekends so I'm guessing it will be months or even a year before we are get answers to the new favourite clause that you and I are seeing, namely 'We are working on adding support .......' to many questions flooding the O2 support pages

The main reason I was asking why this thread was a guide

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 23:26:03 GMT

Oh you're legacy too! Seems like we're both in the same boat then if wanting to eSim swap devices.

(readers on 360 can see the additional notes further down on their options – as I cannot edit the thread opener anymore as timed out. )

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jonsie — Thu, 31 Aug 2023 23:27:59 GMT

No worries @jimthing0

Apart from only a couple of the regulars on here we are all still on legacy outdated systems

Re: [Guide] eSim from iPhone-to-iPhone: Sep 2023 method

jimthing0 — Thu, 31 Aug 2023 23:41:27 GMT

Oh OK, looks like most users are still on it then – so will need the old physical eSim pack method I did in the second post after all. Hey-ho.