topic NO SERVICE OUTSIDE WIFI in Discussions & Feedback

NO SERVICE OUTSIDE WIFI

HayleighB1982 — Wed, 16 Aug 2023 11:59:36 GMT

FOR SEVERAL MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONE OR INTERNET OUTSIDE OF WIFI WHICH IS VERY FRUSTRATING. My husband called a few months ago and 02 informed him there is an issue and will be resolved THIS HAS NOT. This needs resolving before I change networks and I also require a refund for several months loss of use-age.

I would appreciate an email with your response.

Re: NO SERVICE OUTSIDE WIFI

Enlli — Wed, 16 Aug 2023 12:47:05 GMT

If not getting any Internet over a wide area when not on WiFi it is far more likely to be settings on the phone that are wrong.

I'm not verse with iphones but I'm sure another of are community members will make some suggestions

Re: NO SERVICE OUTSIDE WIFI

jonsie — Wed, 16 Aug 2023 12:47:38 GMT

Try changing the APN setting in network settings to mobile.o2.co.uk

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: NO SERVICE OUTSIDE WIFI

Bambino — Wed, 16 Aug 2023 12:56:52 GMT

@HayleighB1982 This is not O2. This is a customer community. O2 will not email you.

You can lodge a formal complaint here: How to Complain | Help | O2