topic TERRIBLE Customer service!!!! in Discussions & Feedback

TERRIBLE Customer service!!!!

Anonymous — Mon, 16 Aug 2010 16:28:11 GMT

To whom it may concern:

I've just been treated really badly by one of your "customer service people" (somebody called Maria, with a rather obscure and incomprehensible northern accent). She was clearly annoyed by me not exactly understanding what I was being offered: dare I say that sometimes mentioning the name of an O2 package is not enough for the average customer. You also need to explain what that package means...
I've been keeping the kindest manners throughout the conversation and yet I was confronted with harsh tone and rudeness. Furthermore I was being told off for talking over her (funnily enough I thought it was the other way round) and finally, to top it all off, she even hang up the phone on me.
Whatever happened to "the customer is always right"? I've never been treated in such a way by any customer service and I am so disappointed that I am even thinking of moving my contract to Orange.

Re: TERRIBLE Customer service!!!!

jonsie — Mon, 16 Aug 2010 16:36:19 GMT

....with a rather obscure and incomprehensible northern accent).

Lost any sympathy I might have had for you.
I would love to hear both sides of that conversation :womanindifferent:

TERRIBLE Customer service!!!!

Anonymous — Mon, 16 Aug 2010 16:59:53 GMT

Me too, I hope that post is not the way the OP spoke to O2 ( I hope its just frustration ), but if it is my sympathy really lies with the poor lady at O2.

TERRIBLE Customer service!!!!

Anonymous — Mon, 16 Aug 2010 17:15:37 GMT

with many years in customer service, its a phrase that makes me curl up in anger when i hear it. It is seriously over used, mostly by people who are generally in the wrong!

Thats not to say i dont do my best with every customer i deal with.

PS- what was the purpose of the call to customer services?

TERRIBLE Customer service!!!!

jonsie — Mon, 16 Aug 2010 17:18:50 GMT

Orange deserve him.

TERRIBLE Customer service!!!!

perksie — Tue, 17 Aug 2010 00:06:30 GMT

Surely all that's needed here is for O2 to set up a call centre in the street where the OP lives, staffed by local people who speak in a similar dialect.

I feel that they are remiss in not providing this service.

TERRIBLE Customer service!!!!

Anonymous — Tue, 17 Aug 2010 18:10:00 GMT

Yes, all northerners shouldnt speak to anyone from below the watford gap :womanindifferent:
If the OP wants a top quality customer service, go to one of the other companies that have their call centre in India and speak with "kevin"

TERRIBLE Customer service!!!!

Anonymous — Tue, 17 Aug 2010 18:50:17 GMT

dont start on that, there's already a thread 4 pages long regarding where o2 customer services are based!

TERRIBLE Customer service!!!!

Anonymous — Tue, 17 Aug 2010 21:35:21 GMT

Haha, its almost funny, sorry for the accents, were from yorkshire, its ahh we talk.

Re: TERRIBLE Customer service!!!!

Anonymous — Thu, 19 Aug 2010 08:55:40 GMT

To whom it may concern:
I've just been treated really badly by one of your "customer service people" (somebody called Maria, with a rather obscure and incomprehensible northern accent). She was clearly annoyed by me not exactly understanding what I was being offered: dare I say that sometimes mentioning the name of an O2 package is not enough for the average customer. You also need to explain what that package means...
I've been keeping the kindest manners throughout the conversation and yet I was confronted with harsh tone and rudeness. Furthermore I was being told off for talking over her (funnily enough I thought it was the other way round) and finally, to top it all off, she even hang up the phone on me.
Whatever happened to "the customer is always right"? I've never been treated in such a way by any customer service and I am so disappointed that I am even thinking of moving my contract to Orange.

You appear to be an unpleasant individual and I would have hung up on you too!!

On reading your abuse of the English language, dare I suggest that the language barrier issue was not just the fault of the CS adviser?

TERRIBLE Customer service!!!!

Anonymous — Thu, 19 Aug 2010 10:24:40 GMT

But it is true that the customer's service can be sometimes very rude. On the one side this is understandable because they have to deal with a bunch of sometimes annoying and sometimes stupid questions but on the other hand it is unpleasent to call as a customer and be treated in a rude way.

TERRIBLE Customer service!!!!

Anonymous — Thu, 19 Aug 2010 11:15:02 GMT

But it is true that the customer's service can be sometimes very rude. On the one side this is understandable because they have to deal with a bunch of sometimes annoying and sometimes stupid questions but on the other hand it is unpleasent to call as a customer and be treated in a rude way.

This post is far too general! Are you saying that you also have been subjected to rude CSA's from O2?

TERRIBLE Customer service!!!!

Anonymous — Thu, 19 Aug 2010 15:13:42 GMT

that still is yet to be established

TERRIBLE Customer service!!!!

Anonymous — Mon, 06 Sep 2010 12:20:48 GMT

I agree with most here. I have spoken to O2 CS on several occassions and not once have I ever been treated badly. I believe this is because I wasn't rude to them and gave them the courtesy they deserved even when on occassions they were wrong. If you are patient and let them do their job I'm sure any problem can get sorted. By the way, I have a rough Northern Irish accent and if I said something that they did not understand, I was politely asked to repeat it. I've also done some call handling (IT support) and believe me some customers can be a nightmare.

TERRIBLE Customer service!!!!

jonsie — Mon, 06 Sep 2010 15:51:33 GMT

OMG a strong northern Ireland accent, you would never do in customer service. You need to practice speaking with a handful of pebbles in your mouth. I would say a plum but we commoners in northern England and Ireland can't afford such luxuries

TERRIBLE Customer service!!!!

Anonymous — Mon, 06 Sep 2010 18:48:28 GMT

OMG a strong northern Ireland accent, you would never do in customer service. You need to practice speaking with a handful of pebbles in your mouth. I would say a plum but we commoners in northern England and Ireland can't afford such luxuries

Nice one Steve

Re: TERRIBLE Customer service!!!!

Anonymous — Mon, 20 Sep 2010 12:13:29 GMT

Have been treated poorly in the past a couple of times.I wouldnt pick at any particular accent.I just complained about it and got a sorry and i accepted.
Most ive used latley are of excellent telephone manner.
Just a couple that i found rude and annoying.
Thanks

Re: TERRIBLE Customer service!!!!

Anonymous — Mon, 20 Sep 2010 14:38:57 GMT

Peaple read the post again, i have been treated the same by 02 as many have i dont get why you are all attacking what thea have said