topic Re: Update in Discussions & Feedback

Update

SKE — Wed, 09 Aug 2023 12:46:44 GMT

Update on my last problem regarding incoming calls going straight to voicemail and messaging not working.

I visited my local O2 store, they couldn't help, I finally got through to customer services, they tried several things but the problems remain .

This seems to be just one of the problems having moved from virgin mobile.

During the migration my virgin SIM was still working ok on O2 network, since putting in O2 SIM the problems started.

I think my time with O2 will end and I'll get a new provider.

Enlli — Wed, 09 Aug 2023 13:07:48 GMT

Can't blame you

If you are out of your minimum term contract, no problem. If not you will have to pay the ballance first.

Bambino — Wed, 09 Aug 2023 13:19:10 GMT

@SKE What did the O2 store staff and customer service try? Did they give you a new sim or try your sim in another phone?

SKE — Wed, 09 Aug 2023 13:26:55 GMT

No, they didn't try a new SIM or existing SIM in another mobile, they tol me to contact customer services as they couldn't help.

Bambino — Wed, 09 Aug 2023 13:42:23 GMT

@SKE The first things they should have done in store are the two things I suggested. Incompetence abounds.

SKE — Wed, 09 Aug 2023 14:07:31 GMT

I'll go into store again tomorrow and ask them to try what you suggested.

Thank you.