topic Re: Refunds in Discussions & Feedback

Refunds

Snuggles41 — Tue, 01 Aug 2023 09:26:13 GMT

Can someone please advise why when making a payment with o2 they take it directly from our accounts but when you are entitled to a refund you have to wait 5 working days I think it is disgusting and unacceptable that we have to wait for what is ours. I am very unhappy about this

Re: Refunds

MI5 — Tue, 01 Aug 2023 10:54:48 GMT

@Snuggles41

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Refunds

madasaf1sh — Tue, 01 Aug 2023 10:58:01 GMT

Because that is how big business works... god forbid you ever try and get a refund from an energy company...

And also the fact that it takes 2 or 3 days for the money to actually be with o2.. @Snuggles41