https://community.o2.co.uk/t5/Discussions-Feedback/Absolutely-terrible-experience-upgrading/m-p/1637756#M126633 <P>We are all customers here and nobody from O2 will read your post.</P><P>If you want to complain</P><P><A href="https://www.o2.co.uk/how-to-complain" target="_blank">https://www.o2.co.uk/how-to-complain</A></P><P>There are addresses near the bottom&nbsp;</P> Fri, 28 Jul 2023 12:21:22 GMT Enlli 2023-07-28T12:21:22Z https://community.o2.co.uk/t5/Discussions-Feedback/Absolutely-terrible-experience-upgrading/m-p/1637755#M126632 <P>I think O2 system is broken. I wanted to upgrade my contract to include a device. I finilised my selection, plan and delivery information on the website and was pretty happy with the experience (though it's a bit clunky and code activation takes forever). However, it seems that you can't complete the process online and I was directed to the call center. I ended up spending 45 min on a phone going through ABSOLUTELY the same process! Even the terms and conditions had to be sent to my email address AGAIN. It was a huge waste of everyone's time and the fact that I can't make the purchase online with the provider that has all my details if frankly unacceptable.&nbsp;</P> Fri, 28 Jul 2023 12:15:43 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Absolutely-terrible-experience-upgrading/m-p/1637755#M126632 NSnezh 2023-07-28T12:15:43Z https://community.o2.co.uk/t5/Discussions-Feedback/Absolutely-terrible-experience-upgrading/m-p/1637756#M126633 <P>We are all customers here and nobody from O2 will read your post.</P><P>If you want to complain</P><P><A href="https://www.o2.co.uk/how-to-complain" target="_blank">https://www.o2.co.uk/how-to-complain</A></P><P>There are addresses near the bottom&nbsp;</P> Fri, 28 Jul 2023 12:21:22 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Absolutely-terrible-experience-upgrading/m-p/1637756#M126633 Enlli 2023-07-28T12:21:22Z