topic Text message from O2 in Discussions & Feedback

Text message from O2

jacqal — Tue, 25 Jul 2023 17:41:09 GMT

I have just received 2 text messages on my O2 phone confirming an order , I never placed. The second text says thanks for collecting this order. Can you explain?

Re: Text message from O2

Enlli — Tue, 25 Jul 2023 18:08:52 GMT

This is not O2 but a community of customers like yourself.

If you did not call anybody, or you did not talk to anyone saying they were from O2 you may have been the victim of fraud

You will need to contact O2 in the first instance.

You also need to change your account password and memorable information

Have a look at the latest advice in this link and follow the advice there

Message O2 on

Facebook (https://o2uk.co/O2CFB)

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

they should be able to help you.

Or ring 202 from an O2 phone or 0344 809 0202 from any other

Re: Text message from O2

MI5 — Tue, 25 Jul 2023 18:13:11 GMT

@jacqal

Change your O2 password too and any others that use the same details.
Notify your bank if you haven't done so already.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1629290
https://www.actionfraud.police.uk/