Disconnected device

ruda235 — Fri, 21 Jul 2023 14:51:49 GMT

Hi All,

So basically I had some issues paying my bill recently due to not working etc, they've blocked my phone saying that I need to contact payment team to set up a payment plan so I did and received an email confirming the first payment due date will be in a month or so and they unblocked my phone. After a week I've received an email saying that my device has been blocked again due to not setting up a payment plan !!! they didn't just block the phone, they deleted all informations on my o2 account blocked me from using the app so I can not ask an agent and took down my phone number!I called them, they made up some lies that there has been an tech error and will give me a call to my alternative number in 24 hours to explain the situation. Needless to say after 3 days no one ever called me and I'm still blocked. Did anyone ever have a similar situation?? I'm honestly fuming and planning on suing them

Re: Disconnected device

MI5 — Fri, 21 Jul 2023 15:21:44 GMT

@ruda235

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can use Skype to call them free

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Disconnected device

Re: Disconnected device