topic Re: Account in Discussions & Feedback

Account

Dave59 — Tue, 18 Jul 2023 19:28:35 GMT

Being threatened with debt collectors when you have paid your bill ….what an absolute joke

Re: Account

madasaf1sh — Tue, 18 Jul 2023 19:37:27 GMT

If your bill is paid late or is delinquent then o2 will start the process to have the money collected via a Debt Collection Agency.

You will need to call the Payment Management Team on 0800 902 0217 in the morning, and they should be able to advise.

Re: Account

Dave59 — Tue, 18 Jul 2023 19:45:12 GMT

Thanks for that numerous phone calls to sort the situation out, customer service absolutely useless

Re: Account

Dave59 — Tue, 18 Jul 2023 19:47:34 GMT

And I might add my account is in credit which makes it even more unbelievable