topic Sim not working in Discussions & Feedback

Sim not working

Magdel — Sat, 15 Jul 2023 12:01:02 GMT

Virgin customer out the country 8 July when transferred to O2. Contacted Virgin & O2. Received new sim yesterday but not yet working when placed in phone. This has been a time consuming and terrible process. I signed up with Virgin not too long ago & it was not my choice to transfer. I would not have cared if it went smoothly but this has been terrible and cost me money as no service!

Re: Sim not working

MI5 — Sat, 15 Jul 2023 12:03:30 GMT

@Magdel

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Sim not working

Enlli — Sat, 15 Jul 2023 13:28:03 GMT

Virgin have been telling new customers that they would be transferred to O2 for over 6 months. Strangely they are still selling them on 30 day contracts despite closing by the end of the year.

Still the good news is that if people are not happy they can just give notice to leave.

Re: Sim not working

pjskip — Sat, 15 Jul 2023 14:15:28 GMT

I’ve had nothing but trouble since my migration last week. Got sent a new o2 sim already activated. Virgin telling me I’ve not been migrated, O2 saying I have. I must of spent 2 hours every day this week on the phones between the two trying to get it sorted, I’m no further forward.I know what’s going to happen at the end of the monthI’m going to be double billed. Since the new sim has been put in I have been unable to send or receive texts. This afternoon texts started arriving although I still can’t send texts only IMessages. Luckily I’m on o rolling monthly contract so it looks like I’ll be seeking pastures new in the near future. Good luck.