topic Still no response in Discussions & Feedback

Still no response

RoRo-C — Wed, 12 Jul 2023 14:01:21 GMT

Why am I not receiving updates from customer services after logging an issue over 2 weeks ago 🤷‍♀️

Have called back numerous times and am promised a call back yet nothing.

Re: Still no response

madasaf1sh — Wed, 12 Jul 2023 14:07:08 GMT

@RoRo-C

As this is NOT customer services, and we dont know why.. as this is a Customer to Customer Forum...

You will have to call o2 on 202 or 0344 809 0202 and ask them why you haven't had an update.

Re: Still no response

RoRo-C — Wed, 12 Jul 2023 14:33:15 GMT

Trying every option I can to get a response from someone!!!

Re: Still no response

RoRo-C — Wed, 12 Jul 2023 14:37:22 GMT

Also, do you not think I’ve tried calling them always get a MANAGER WILL CALL YOU BACK!
has anyone else had issues like this where a complaint is not dealt with….?