topic Re: Checking my private messages in Discussions & Feedback

Checking my private messages

Anonymous — Wed, 18 May 2016 18:30:17 GMT

I have recently received a 'private message' from the O2 community manager. However, I'm having difficulty navigating to the right place where I can read and reply to my 'private message'. Can anyone help. Sorry to be a bit simplistic. But I have tried!

Re: Checking my private messages

Curr946 — Wed, 18 May 2016 18:36:29 GMT

click on the "1 unread message" hyperlink up the top right hand side on your screen. Or are you using mobile?

Re: Checking my private messages

MI5 — Wed, 18 May 2016 19:02:44 GMT

Clicking the link from your email may be the easiest for you.

Re: Checking my private messages

Cleoriff — Wed, 18 May 2016 22:21:27 GMT

To confirm...this little envelope in top right hand corner is the one you click

It then displays all your PM's

Read the one you want and reply from there....

Re: Checking my private messages

MI5 — Thu, 19 May 2016 05:57:55 GMT

If you are on mobile its a pic of a person and will have a 1 next to it.

Re: Checking my private messages

Cleoriff — Thu, 19 May 2016 06:42:56 GMT

@MI5 wrote:
If you are on mobile its a pic of a person and will have a 1 next to it.

Unless you are on full screen view (mobile) when it will show as an envelope with a 1 next to it....

Re: Checking my private messages

Martin-O2 — Thu, 19 May 2016 10:23:32 GMT

Good work guys! I have received and responded to @Anonymous's PM.

Re: Checking my private messages

Cleoriff — Thu, 19 May 2016 12:37:24 GMT

@Martin-O2 wrote:
Good work guys! I have received and responded to @Anonymous's PM.

Great news @Martin-O2...running out of ways to show it......

Re: Checking my private messages

MI5 — Thu, 19 May 2016 13:37:56 GMT

I think we pretty much got every option covered

Re: Checking my private messages

Martin-O2 — Thu, 19 May 2016 13:59:28 GMT

You guys were very thorough as always

Re: Checking my private messages

Anonymous — Thu, 19 May 2016 18:02:19 GMT

Hi Curr946

Many thanks for that. Easy when you know how ! Nick.

Re: Checking my private messages

Idm55 — Tue, 11 Jul 2023 16:03:09 GMT

I’m on a mobile - there us 2 in a red circle next to support at the bottom of the screen, but nothing shows when I click the support icon and nothing against the person icon at the top. All very poor