topic Re: O2!!! Your customer service very very very bad in Discussions & Feedback

O2!!! Your customer service very very very bad

aaanjoo — Mon, 10 Jul 2023 12:05:55 GMT

O2!!! Your customer service is absolutely unacceptable! I am trying to get through to your call center - 3 days no one is picking up!

Yesterday 60 minutes, today already 60 mites, day before yesterday 90 minutes!!! What a joke! No information about delays whatsoever! How disrespectful! Vodafone, they offer call backs or inform of delays - no issue - you treat people like that?

That is so disrespectful!! Not sure if I want to join your network! This is the worse I have ever experienced!

Re: O2!!! Your customer service very very very bad

Bambino — Mon, 10 Jul 2023 12:14:49 GMT

@aaanjoo This is not O2. This is a customer community.

The customer service number is 0344 8090222 from any phone or 4445 from an O2 mobile.

If you want to lodge a formal complaint follow this link: How to Complain | Help | O2

Re: O2!!! Your customer service very very very bad

aaanjoo — Mon, 10 Jul 2023 13:18:11 GMT

yes I tried 0344 8090222. In my 4th call, got hold of an agent in around 30 mins wait. Upon a simple question, he asked me to hold and he never came back and the line was dropped in 54 mins. Very bad service , I must say .

It seems the call center is somewhere out of the UK

Re: O2!!! Your customer service very very very bad

Matthewsullivan — Tue, 26 Nov 2024 18:32:29 GMT

I've been trying to talk to a human all day! Completely useless

Re: O2!!! Your customer service very very very bad

Oxonian — Wed, 27 Nov 2024 20:34:42 GMT

@aaanjoo

@Matthewsullivan

Unfortunately, this is a customer to customer community so we cannot access account or provide other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍