topic Accessing O2 problem on app and laptop in Discussions & Feedback

Accessing O2 problem on app and laptop

Grammo — Sun, 09 Jul 2023 10:47:09 GMT

Having just been transferred to O2 from my virgin account could anybody help or advise me on accessing O2 . I have set up account yesterday and I can log in fine on both my mobile app and my laptop but if I go to access anything after logging in like my account all I am getting is "Something went wrong"and just out of curiosity I tried to access "Upgrades" and when trying to do that all I got on that page is "It looks like something's gone wrong"telling me to go back to the previous page or go to our homepage and that just takes me back to square one .Like I said this is occurring on my O2 app on my phone AND on my Laptop . Does anybody know how to solve this issue or is anybody experiencing the same as myself .

Re: Accessing O2 problem on app and laptop

MI5 — Sun, 09 Jul 2023 10:51:45 GMT

@Grammo

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Accessing O2 problem on app and laptop

madasaf1sh — Sun, 09 Jul 2023 10:57:19 GMT

@Grammo

It can take a couple of days from the migration, to get access to myo2 fully.

@Martin-O2 @Breanna can we get this added to the FAQ's on the move to o2 as it gets asked every few hours. And can we merge all these posts into one thread.

Re: Accessing O2 problem on app and laptop

Grammo — Sun, 09 Jul 2023 11:00:22 GMT

Thanks for that

Re: Accessing O2 problem on app and laptop

MI5 — Sun, 09 Jul 2023 11:01:48 GMT

Welcome @Grammo

Re: Accessing O2 problem on app and laptop

Grammo — Sun, 09 Jul 2023 11:04:48 GMT

That is a relief to know and gives me peice of mind , I have been going in all directions all yesterday evening and this morning trying to solve the issue and O2 should have added this to the FAQ's