topic Re: Galaxy buds offer solution in Discussions & Feedback

Galaxy buds offer solution

Mojo_60s — Wed, 21 Jun 2023 14:29:56 GMT

If like me you have a voucher code but are unable to get it to work, here's a possible fix..

I contacted o2's customer service on 0800 9777 337 and spoke to an agent who sorted the problem out quickly.

It was a VERY simple fix & I hope it helps anyone else who has this issue.

It's so easy to overlook, but on the Web page, when you add the buds to your basket, before you enter your voucher code, select "pay in full" from the drop down menu (its default selection is pay monthly).

Just switch to pay in full, apply the voucher & Bob's your mother's brother 👍

I felt a bit of an idiot, but it was so easily overlooked lol

O2 could do with making it clearer to customers really, so us numb ones have a chance too haha 😄

Re: Galaxy buds offer solution

Cleoriff — Thu, 22 Jun 2023 06:31:34 GMT

Thanks for that helpful advice @Mojo_60s and welcome to the forum.😊

Re: Galaxy buds offer solution

Dento73 — Mon, 03 Jul 2023 15:27:33 GMT

How long did it take to receive your code? I got my s23 on Thursda, but still haven yet received a text with the code

Re: Galaxy buds offer solution

gmarkj — Tue, 04 Jul 2023 07:10:10 GMT

The Ts & Cs say after 30 days @Dento73

Re: Galaxy buds offer solution

Emma60 — Sat, 08 Jul 2023 12:09:48 GMT

How long where u waiting for ur voucher code I havnt recieved mine yet

Re: Galaxy buds offer solution

Natalie2310 — Wed, 12 Jul 2023 10:32:11 GMT

I'm still awaiting mine from the upgrade I did on 24th June, just rang the above number to chase it, the colleague said upto 30 days.