topic Re: Port Number in Discussions & Feedback

Port Number

Robicus — Fri, 30 Jun 2023 14:50:16 GMT

It is now day 15 with no number port, filled out online forms twice called customer services over four times hung up on twice when Irefused the hard sell offer being proposed and practically guaranteed the port would be done in 24 hoursbut because I wanted to stick to my own contract I was cut off. I can only assume my number is now lostcausing massive aggravation. If anyone is thinking that the lauded 24 hr port will work then think again you've got more chance of spotting a sasquatch.

Re: Port Number

Enlli — Fri, 30 Jun 2023 15:58:53 GMT

Starting to here worrying stories about hard sell. It was a Virgin tactic which seems to have migrated to O2

I'll ask an advisor to take a look. They will message you here

@O2Emma can you help @Robicus ?

Re: Port Number

madasaf1sh — Fri, 30 Jun 2023 15:59:20 GMT

@Robicus

A lot of ports across all networks have problems it is not unique to o2 trust me...

What is getting annoying is the new VM CS employees who think every call = commisssion.

Let me tag @O2Emma who should be able to help you

Re: Port Number

O2Emma — Fri, 30 Jun 2023 16:13:59 GMT

Hi @Enlli and @madasaf1sh I will pick this up thanks.

Hi @Robicus I will send you a private message to look into this for you.

Re: Port Number

Robicus — Wed, 05 Jul 2023 06:42:46 GMT

O2Emma has done the business all sorted

Thank you Emma.