Fraud team have kept my number in Limbo

Alex37 — Thu, 29 Jun 2023 13:44:05 GMT

After porting to O2 the fraud team have decided to cancel my account.

I was not notified of this. I had to contact customer service to find out. I went in to visit a store and show ID to prove it is not Fraud! What more do you want!

Now I begin the wait to find out what is happening to my Number.. Currently is nowhere. My old Sim doesn't work, my new O2 Sim doesn't work.... so what now?

No resolution was provided by customer service to get me up and running.

Absolute disgrace.

Next stop OFCOM

Re: Fraud team have kept my number in Limbo

Bambino — Thu, 29 Jun 2023 13:28:49 GMT

@Alex37 This is a customer community. No one here has access to anyone else's account. You can lodge a formal complaint here: How to Complain | Help | O2

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Fraud team have kept my number in Limbo

Re: Fraud team have kept my number in Limbo