topic Re: Very poor data coverage - so leaving O2 in Discussions & Feedback

Very poor data coverage - so leaving O2

dadlamassu — Sat, 24 Jun 2023 10:26:54 GMT

I was tranferred to O2 by Virgin Media. What a disaster! Prior to O2 the provider was EE.

I do a lot of my work online and from March to October much of this is from my static caravan. I use my phone as a mobile hotspot for this and also for streaming movies and other content for entertainment and for the grandchildren when they visit. When I had EE there was no problem. Now with O2 I can barely access my cloud based files Microsoft and cannot stream a movie without constant buffering or getting no access.

I have complained to Virgin when they had my account until I was transferred without my consent.

The O2 status checker says that coverage here at Seton Sands is Good. But the signal on my phone shows only 1 or often 0 bars of 4. If that is "Good" I'd hate to know what "Poor" is.

There are several other Static Caravan owners here who have gone back to EE or are going back to EE. So I am going home tomorrow and will move to EE as soon as I can.

Re: Very poor data coverage - so leaving O2

madasaf1sh — Sat, 24 Jun 2023 12:47:30 GMT

@dadlamassu

You have been on o2 for a while, this just moves your number over to o2 from the Virgin Mobile so nothing has changed from a network POV

Maybe get the Caravan Park owner to pony up some cash either for WiFi or to contribute towards a Microcell or a mast in the local area.

All the details on how to cancel are here

Re: Very poor data coverage - so leaving O2

jonsie — Sat, 24 Jun 2023 13:08:54 GMT

You sure about that then

Re: Very poor data coverage - so leaving O2

dadlamassu — Sat, 24 Jun 2023 21:15:57 GMT

This is my third attempt to reply. Each time signal lost.

Yes I have suffered O2 until my contract ended. I complained to Virgin as I was their customer until last month and was told new masts or whatever would be in place by summer 2023. If they are in place then they have made no difference.

What is the use of unlimited data if I cannot stream a movie, work effectively, connect with the internet reliably?

Why you think a third party should "pony up" to provide a service that I pay O2 for is beyond me. O2 should "pony up" or provide a decent service.

I will be visting my local O2 shop and then my local EE shop.

The solution is to leave O2 and join an effective provider - EE.

Re: Very poor data coverage - so leaving O2

Enlli — Sat, 24 Jun 2023 21:32:15 GMT

Well we are all customers here, so O2 won't see your complaint.

Just text text 'PAC' to 65075 from your O2 phone and then give the code to EE when you sign up. No need to contact O2