topic Re: Multisave Discount Issue in Discussions & Feedback

Multisave Discount Issue

wackyraces — Sun, 25 Jun 2023 19:35:29 GMT

Hi. I very recently renewed my 3 SIMO contracts for 12 months. I have been trying to get the multisave discount by texting LOYALTY to 21500. I keep getting rejected and am trying to find out why. I previously had the multisave discount until I renewed the contracts.

Thanks

Re: Multisave Discount Issue

MI5 — Sun, 25 Jun 2023 19:37:38 GMT

@wackyraces

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract)

Re: Multisave Discount Issue

wackyraces — Sun, 25 Jun 2023 19:44:49 GMT

@MI5 Thanks for responding. I did call O2 and explained my issue. They advised to try texting LOYALTY from each number. They also said that it would be escalated and someone would be in touch with 24 hours. Its been over 4 working days and not heard anything back. Will try again.

Re: Multisave Discount Issue

MI5 — Sun, 25 Jun 2023 19:54:32 GMT

Keep trying mate. So many of O2's systems are messed up just lately.

Multisave | Plans & Tariffs | O2