topic Re: Regretting that i have purchased contract with O2. in Discussions & Feedback

Regretting that i have purchased contract with O2.

Aabbcc — Wed, 21 Jun 2023 17:31:54 GMT

Really frustrating that I haven't received my sim yet after waiting for three days when it is advertised as 1 day delivey with 1sT cLaSs RoYAl MaIl. Spoke with sales team yesterday and was told i will receiving by end of the today and received nothing. Why isn't a big company such as O2 unable to do a basic thing like delivering a sim on time????? Really frustrating that I have to come to forum for answers and might as well have to give a call tomorrow when I have things to do. Not good enough O2.

Re: Regretting that i have purchased contract with O2.

MI5 — Wed, 21 Jun 2023 17:38:56 GMT

Once an item has been posted, no one has any control over the speed that Royal Mail move at I'm afraid.

Re: Regretting that i have purchased contract with O2.

Aabbcc — Thu, 22 Jun 2023 08:01:26 GMT

@O2Sarah any help will be appreciated, order number is [Removed].

Re: Regretting that i have purchased contract with O2.

gmarkj — Thu, 22 Jun 2023 07:51:56 GMT

I think you meant @O2Sarah- , but as MI5 points out as soon as it leaves o2 they have no control over speed of delivery...

Re: Regretting that i have purchased contract with O2.

O2Sarah- — Thu, 22 Jun 2023 08:34:37 GMT

Thanks for the tag @gmarkj

@Aabbcc I will send you a private message so we can look into this